Support Engineer

Remote Work

Full Time

We are looking for an Engineer Support (Full Stack & Project Support) to help manage and maintain internal and client-facing applications, support technical project delivery, and build automation to improve operational efficiency.

This role is ideal for fresh graduates or early-career engineers who enjoy hands-on technical work, problem-solving, and supporting live systems in a dynamic environment.

Requirement

Minimum 1 year of hands-on experience using Firebase in production environments.
Minimum 1 year of experience working with cloud platforms (AWS and/or GCP).
Willing to handle Weekend Operational Coverage.
Proficiency in SQL and/or NoSQL for data validation and investigation.
Experience monitoring live production systems.
Familiar with ticketing systems and structured incident tracking workflows.

Responsibility

Monitor production infrastructure across AWS, GCP, and Firebase to ensure system stability.
Respond to user inquiries within 1–5 minutes (First Response Time SLA).
Handle routine incidents and complaints independently during weekends.
Perform SQL/NoSQL queries to validate participant scores, exam status, and technical issues.
Identify whether issues originate from user behavior, application logic, or cloud infrastructure.
Escalate critical infrastructure incidents immediately to the Leader or Technical Group.
Prepare and submit Weekly OpEx Recap for management review.
Coordinate Friday handovers and conduct Monday debriefing to prevent information gaps.
Proactively update FAQs and SLA documentation when recurring issue patterns are identified.

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Support Engineer

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Position Overview

Requirement

Responsibility

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