Project Support - Associate (Project-Based)

Remote Work

Associate

We're hiring a proactive Project Support, a recent graduate or final-year student is welcomed to apply. This role requires strong communication and problem-solving skills, along with computer literacy. Experience in customer service and proficiency in Excel/Google Sheets are a plus. You'll provide technical assistance, ensure operational excellence in our Talentlytica dashboard, and support users effectively. Join us if you're enthusiastic about technology and enjoy helping others excel.

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Requirement

Fresh graduate or last year student from all majors, preferably from Psychology, Statistics or Management
Experience in assisting psychological assessment project is a plus.
Experience in handling customer inquiries and providing technical guidance is a plus.
High computer literacy and ability to learn new software.
Familiar data processing using Microsoft Excel/Google Spreadsheet formula (sumif, countif, vlookup, index match)
Demonstrate effective, clear and professional communication
Strong problem-solving skills and ability to work under pressure
Should be equipped with the appropriate devices to support remote work effectively
Available to join when needed

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Responsibility

Provide technical support to participants, assessors, and client admins.
Ensure operational excellence in administering Talentlytica dashboard for clients
Act as the go-to person for handling issues raised by assessors or client admins
Provide standby support for technical troubleshooting
Aid in the implementation of collaborative activities with partners/customers.
Monitor project progress and performance metrics, reporting any issues or concerns to the project team.
Conduct training sessions for participants and assessors on our platform and tools.
The position offers the flexibility to work from anywhere but will require onsite presence as needed.

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