Project Support - Associate (Project-Based)

Remote Work
Associate
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We're hiring a proactive Project Support, a recent graduate or final-year student is welcomed to apply. This role requires strong communication and problem-solving skills, along with computer literacy. Experience in customer service and proficiency in Excel/Google Sheets are a plus. You'll provide technical assistance, ensure operational excellence in our Talentlytica dashboard, and support users effectively. Join us if you're enthusiastic about technology and enjoy helping others excel.

Requirement

  • Fresh graduate or last year student from all majors, preferably from Psychology, Statistics or Management
  • Experience in assisting psychological assessment project is a plus.
  • Experience in handling customer inquiries and providing technical guidance is a plus.
  • High computer literacy and ability to learn new software.
  • Familiar data processing using Microsoft Excel/Google Spreadsheet formula (sumif, countif, vlookup, index match)
  • Demonstrate effective, clear and professional communication
  • Strong problem-solving skills and ability to work under pressure
  • Available to join ASAP

Responsibility

  • Provide technical support to participants, assessors, and client admins.
  • Ensure operational excellence in administering Talentlytica dashboard for clients
  • Act as the go-to person for handling issues raised by assessors or client admins
  • Provide standby support for technical troubleshooting
  • Aid in the implementation of collaborative activities with partners/customers.
  • Monitor project progress and performance metrics, reporting any issues or concerns to the project team.
  • Conduct training sessions for participants and assessors on our platform and tools.
  • The position offers the flexibility to work from anywhere but will require onsite presence as needed.

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