Lead Project Support - Associate

We are seeking a motivated individual to join us as a Lead Project Support. In this role, you will lead and mentor a team of project support associates, ensuring the seamless execution of assessments, meeting quality standards, and acting as the primary escalation point for complex technical issues.

• Lead and mentor a team of project support associates to deliver exceptional service and support.
• Guarantee the seamless execution of assessments, meeting quality standards.
• Act as the primary escalation point for complex technical issues and client inquiries.
• Collaborate closely with project managers to define project scope, goals, and deliverables.
• Monitor project timelines, resources, and budgets to ensure successful execution.
• Provide training and guidance to team members on project processes and tools.
• Handle complaint resolutions according to established SLAs.
• Continuously assess and improve project support processes and workflows.
• The position offers the flexibility to work from anywhere but will require onsite presence as needed.