Client Service Technical

Remote Work
Full Time
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We are seeking a friendly, highly-skilled client services representative to make our clients feel valued and supported. In this role, your duties include fostering positive client relations, managing inquiries, and promptly directing customer complaints to relevant departments. Your duties will also include obtaining post-sales client feedback.

Requirement

  • Minimum bachelor degree in psychology, psychologist would be more preferred.
  • Fresh graduates are welcome.Microsoft Office Skill.
  • Strong analytical and problem-solving skills.
  • Great interpersonal and communication skill, and eager to learn.
  • Familiar and enthusiastic with psychological assessment development.

Resposibility

  • 1. ( Problem Solver ) The job of the CS is to explore different problems customers are facing, which the company can resolve using existing or new solutions. CS needs to listen and analyse needs and wants of customers, from strategic to technical level, and work with internal teams to come up with the commercial solution.
  • 2. (Build relationships between customers and the support team) There are some questions customers will have that aren't the responsibility of the CS. Technical issues, minor product problems, and basic business questions should be geared towards your customer support team. CS should foster a relationship between customers and support, making it easier for users to solve small or short-term problems.
  • 3. (Be the voice of the customer). As someone who works directly with customers, a CS should feel responsible for advocating their needs. They need to have a in-depth understanding of customers likes and dislikes about your products, which can be discovered through surveys, reviews, referrals, and more. CS should organize, analyze, and share this information with other departments to ensure your company's decisions always consider the voice of the customer.
  • 4. Report the user's needs & feedback for the immediate supervisor and coordinate

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